Core Business Values (ICARE)
Innovation: We search for creative solutions and manage resources wisely. Collaboration: We use teamwork to achieve common goals and solve problems. Accountability: We perform with integrity and respect. Responsiveness: We achieve our mission by serving our customers and engaging our partners. Excellence: We promote quality outcomes through learning and continuous performance improvement.
Customer Service - Serving our customers to the best of our abilities is a focus of everything we do. We desire to provide the finest service possible to all those we come in contact with both externally within the community and internally with our colleagues. Customer service is the value-added to every service we provide.
Teamwork - Our ability to work together to accomplish our common goals is vital to our success. All are considered part of the team through sharing the workload and making an enthusiastic contributions toward the achievement of HCHD's objectives. Mentoring our teammates, participating in decisions that impact our work, and supporting other divisions and coworkers is viewed as central to all we do. Teamwork is also shown through the capacity for rapid change and flexibility.
Professionalism - It is not only what we do, but also how we do it that really matters. Our attitude, combined with appropriate levels of expertise ensures that customers have a positive experience interacting with HCHD. Honesty, Integrity, and Ethical Behavior are important ingredients to our success as professionals.
Proactive - Our roles in serving the community must be based on initiating new programs and activities to facilitate a future of health and wellness for all residents of Hardee County. Every employee should continually strive to seek ways of improving their jobs and the services provided by HCHD.
Innovation - Creating new ideas for programs and ways of providing our services is critical to the long-term success of the HCHD. Innovation refers to making meaningful change to improve services and processes and creating new value for our residents.
Education - Achieving high levels of performance requires a focus on personal and community education. Personal education refers to the continuous improvement of the knowledge and skills of our employees so they can enhance the value they provide to customers and increase their personal effectiveness and career success. Educating the public on a wide variety of health and wellness issues impacting the community is a vital role that HCHD is uniquely capable of performing.